Refund policy

Refund policy

EWART WOODS works with satisfaction of their customers in mind so please follow these guidelines in order to carry out a return.

The return request can be made 14 days after delivery.

Contact us within 14 days of delivery
Send items back within 30 days of delivery
Request a cancellation within 24 hours of purchase

Damaged goods are eligible for a full refund (incl. shipping), however proof in the form of pictures (on arrival) needs to be presented, in order to fairly assess whether the product has been damaged before or after arrival.

To make a return, you must contact us and disclose the reason for returning the item. After this, we will confirm the shipment with you briefly.

Upon receiving your return, it will be assessed by our team. Please note that any returns, with signs of noticeable wear cannot be accepted for a refund.

Items that are faulty upon delivery to the customer will be assessed by the same team and the damage will be compared to the images you provide us. We cannot refund items that have been tampered with in any way.

If the product you have ordered does not satisfy you it can be returned (in original packaging) for a full return of the product price. Shipping costs will have to be covered by you. 

No Returns on Personalized Items: Due to the custom nature of personalized products, all sales are final. We cannot accept returns, exchanges, or refunds for these items unless there's a manufacturing error or product defect.

Returns not confirmed by us, improperly packaged or not insured will be refused receipt.

You should expect a refund within 6 business days after your return package has been verified and tracked as delivered, however, in many cases you can expect the refund faster.